Privacy policy

COMPANY INFORMATION

LEGAL NOTICE

INTELEKTUALNA LASTNINA, AVTORSKE PRAVICE IN BLAGOVNA ZNAMKA

Spletna stran www.rollycopati.si je last podjetja Ibba Plus d.o.o. in z njo tudi vse vsebine, logotipi, fotografije in ostala vizualna in tekstovna dela. Vsi omenjeni elementi so tako predmet intelektualne lastnine, s čimer ima podjetje Ibba Plus d.o.o. edino pravico razpolaganja s pravicami do vseh vsebin na spletni strani. Z dostopom do spletne strani se uporabniku dovoli, da lahko omejeno in le za zasebne namene uporablja vsebino spletne strani. Vsako drugo reproduciranje ali druga uporaba kateregakoli elementa na spletni strani ali za katerkoli drug namen, vključno s komercialno uporabo, ali za tretje osebe je prepovedano brez vnaprejšnjega pisnega soglasja podjetja Ibba Plus d.o.o.

PRIVACY POLICY

We (“Ibba Plus,” “Rolly,” “We,” “Us,” “Our”) are part of Ibba Plus d.o.o. company, which includes the brand Rolly. Rolly is committed to protecting both the personal as well as business information you share and/or store with us. By using this website, you consent to this Privacy Policy, which applies to transactions and activities and data gathered through the Rolly Website and interaction you may have with its related Social Media accounts.

What information do you collect from me?
Generally, we collect information that may personally identify you when you voluntarily:

  • register an account on this Website,
  • place an order,
  • respond to a survey or communication such as e-mail, or
  • engage with another Website feature.

Billing and Credit Card Information
In order to enable payment by you to fulfill your orders, we may collect name, address, telephone number, email address, credit card information, and other billing information. This information will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.We will not disclose your billing and/or credit card information with other third parties unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction.

How is My Information Stored?
We implement a variety of security measures in an effort to reasonably maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Direct Communication
We may contact you via email, telephone, text, paper mail, or other delivery method regarding the status and/or delivery of any products or services that you may have purchased through this Website.

Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please feel free to contact us with any comments and/or concerns regarding this policy.

ORDER PROCESS IN WEB STORE

a) Izberete željen produkt in velikostno številko
b) Ga dodate v košarico
c) Nadaljujete na blagajno
d) Vnesete osebne podatke in naslov
e) Izberete način plačila
f) Preverite naročilo in kupite izdelek
g) Prejeli boste potrditev o vašem naročilu e-poštni naslov

DELIVERY POLICY

Paket s copatki boste ob nakupu prejeli v 1-3 delovnih dneh (Slovenija). Če naročate izven Slovenije, dostava traja 3-7 delovnih dni.

Ko bo naročilo v našem sistemu obdelano, boste prejeli SMS obvestilo o odpremi paketa, številko paketa, ter predvideni datum dobave.

RETURN POLICY

V primeru, da copati ne ustrezajo, lahko v roku 14 dni od datuma dostave zamenjate kupljen izdelek ali pa zahtevate vračilo denarja pod pogojem, da so izpoljene spodnje točke:

  • Vrnjen izdelek mora biti nenošen.
  • Vrnjen izdelek mora biti v originalni embalaži.
  • Vrnjen izdelek mora imeti pritrjene originalne etikete.
  • Poleg izdelka morate priložiti originalen račun.

Postopek zamenjave:

  1. Izpolnite Return obrazec, ki ga dobite skupaj s copati in se odločite ali bi izdelek zamenjali ali želite povračilo denarja.
  2. Copate pošljite nazaj na naslov:
    Ibba Plus d.o.o.
    Brnčičeva ulica 29
    1231 Ljubljana – Črnuče

Zamenjava za drug izdelek:

  1. Ko prejmemo vrnjen izdelek, boste na Vaš email naslov dobili kodo za popust v višini 3 EUR (prb višina Vaših stroškov za pošiljanje copat nazaj k nam).
  2. To kodo lahko uporabite ob naslednjem nakupu v Rolly spletni trgovini.
  3. Željene copate Vam nato v 1-2 dneh pošljemo brezplačno.

Povračilo denarja:

  1. Ko prejmemo vrnjen izdelek, boste na Vaš email naslov dobili kodo za popust v višini 3 EUR (prb višina Vaših stroškov za pošiljanje copat nazaj k nam).
  2. To kodo lahko uporabite ob naslednjem nakupu v Rolly spletni trgovini.
  3. Kupnino nato nakažemo na Vaš TRR v roku 1-2 delovnih dni.